Communicating with patients

Course ID: 48

Suitable for: Macmillan Professionals

Duration: 2 hours
Format: E-Learning
Level: Foundation
Focusing on core knowledge and skills, and looking at how to apply some of the learning in your workplace.

Living with the impact of cancer
Equip yourself with the vital skills you need to strengthen your relationships with people living with or beyond cancer and help them to self-manage more effectively.

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Guidance on good and bad practice around communication on clinical settings, based on the video series 'The Clinic - Not Good Enough'.

This course focuses on the experiences of individual patients and ensuring they are treated with respect and dignity

Learning outcomes

  • Understand effective communication skills and how to use them in the workplace.
  • Consider how to communicate in ways that maintain dignity and respect.
  • Consider appropriate approaches for breaking bad news.

Course Audience

Any Macmillan professional. Although this course is aimed specifically at those working in oncology settings, many of the scenarios also apply to other clinical situations in primary and secondary care.


The producers would like to thank the Mount Vernon Cancer Centre and the Royal Sussex County Hospital, Brighton for their generous help in the making of this programme.

This programme has been funded by the R Glynne Jones Cancer Research Fund